01
Relationship Building
Build trust through active listening, patience, clear communication, and consistent follow-through.
REMOTE CUSTOMER SUPPORT & CLIENT SERVICES
Helping customers feel heard, supported, and confident.
20+ years of customer-facing experience across remote support, account services, onboarding, CRM documentation, problem-solving, and relationship building.
North Carolina · Open to full-time remote U.S. opportunities
ABOUT ME
Customer Support with Experience, Insight & Follow-Through
I believe the best customer experiences begin with listening. I take time to understand the real concern, research before answering, and make sure the customer knows what comes next.
I’m comfortable working independently, learning new products and systems, documenting details carefully, and involving the right team when an issue needs additional expertise. My goal is always to make the experience clear, respectful, and easy to navigate.
PROFESSIONAL STRENGTHS
What I bring to a remote team
02
Problem Solving
Ask clarifying questions, research account details, explain options, and determine practical next steps.
03
CRM & Documentation
Experienced with Salesforce, Jira ticketing, account notes, follow-up tracking, and internal coordination.
04
Onboarding & Education
Guide customers through products, services, setup, and processes so they feel confident moving forward.
05
Remote Support
Comfortable balancing multiple customer needs, software systems, documentation, and team communication.
06
Customer Experience
Stay calm under pressure while balancing customer needs, company guidelines, and the right resolution.
HOW I WORK
A simple approach that creates exceptional customer experiences.
“Take ownership, understand the full picture, and make sure the customer reaches the right resolution.”
My approach to customer support1
Listen first
Understand the concern before jumping to a solution.
2
Research the full picture
Use account history, CRM notes, and available resources to find the right answer.
3
Communicate clearly
Explain what happened, what can be done, and what comes next.
4
Follow through
Document accurately and make sure nothing falls through the cracks.
EXPERIENCE
A career built around customers.
Spectrum
Retail Sales Specialist · Morehead City, NC
2026–Present
Build rapport, review account needs, guide customers through onboarding, explain products and services, create support tickets, and coordinate with the appropriate departments when additional help is needed.
GoDaddy
Productivity Specialist / Customer Support · Remote
2022–2024
Built ongoing customer relationships through account support, product education, troubleshooting, follow-up, and training across a range of web-based products and services. Asked targeted questions to understand customer needs, documented interactions in the internal CRM, used Salesforce to manage follow-up and track sales forecasts, created Jira tickets, and connected customers with additional support when needed. Consistently earned 100% NPS.
Lion Valen / Cherokee Nation
Frontline Clerk · Camp Lejeune, NC
2018–2021
Managed scheduling, customer questions, documentation, and confidential data. Assisted Marines with check-in and check-out, issuing and receiving gear based on unit requirements while maintaining accurate records and guiding each process to completion.
Convergys / DirecTV
Customer Service & Sales Representative · Remote
2013–2016
Supported customers with account, billing, payment, service, and product concerns in a fast-paced remote environment. Listened carefully to customer needs, explained available options clearly, documented account activity, and resolved billing, service, and account concerns while helping customers choose the best next step.
SKILLS
Skills I bring to the work.
Salesforce / CRMJiraAccount Support
Customer OnboardingProduct EducationActive Listening
Problem SolvingDocumentationPhone & Email Support
Remote CollaborationMicrosoft OfficeFollow-Up
LET’S CONNECT
Looking for a customer-first professional?
I’m open to full-time remote opportunities in customer support, client services, account support, onboarding, and customer relationships.